Guest Experience Usher & Safety Advocate

Sight Sound; Branson (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Sight & Sound in Branson is seeking an attentive Usher to welcome guests and deliver exceptional service. You will direct seating, assist guests, and help prepare the venue for performances, ensuring comfort and safety throughout the show.

This on-site role requires strong interpersonal skills, problem solving, and the stamina to move up and down stairs, with a focus on guest experience and advocating for Sight & Sound values.

Qualifications

• High interpersonal/people skills.
• Good discernment, negotiating abilities, problem solver, approachable, friendly and outgoing.
• Physical agility to walk consistently up and down stairs, uneven surfaces, and physically escort guests to their seats.
• Exhibiting an awareness of and sensitivity to the guest's perspective.
• Exhibiting a desire for each guest to become a Sight & Sound advocate.

Responsibilities

• Provide the highest level of customer service through directing and assisting guests.
• Prepare the House for reception of the guests.
• Interact with Box Office, House and Concessions to resolve customers concerns. Assist with special needs and requests.
• Monitor and assist with restroom and lobby appearance.
• Assist with an emergency situation in public areas involving guests.
• Maintain unity among members of the Guest Services Department.

Skills

Interpersonal skills

Problem solving

Guest perspective awareness

Physical stamina

Job description

Sight & Sound in Branson is seeking an attentive Usher to welcome guests and deliver exceptional service. You will direct seating, assist guests, and help prepare the venue for performances, ensuring comfort and safety throughout the show.

This on-site role requires strong interpersonal skills, problem solving, and the stamina to move up and down stairs, with a focus on guest experience and advocating for Sight & Sound values.