Guest Experience Usher — Live Performances

Seminole Hard Rock Hotel & Casino; Rockford (IL); On-site; USD 2,800 - 69,000; Full time

Job summary

Hard Rock Casino Rockford is seeking an Usher to provide friendly guest service at live performances. You will assist with ticketing, seating, directions, and answering show questions, all while maintaining safety and cleanliness throughout the venue.

The role emphasizes strong customer service, a welcoming demeanor, and the ability to handle incidents professionally. Flexibility to work varied shifts and weekends is required.

Qualifications

• Excellent customer service skills required.
• Strong communication with guests and colleagues.
• Ability to adapt to varying shifts and show flexibility.

Responsibilities

• Assist guests with ticketing and seating arrangements.
• Provide directions and answer questions about shows.
• Process ticket sales and exchanges under supervision.
• Collect feedback forms and assist with guest surveys.
• Communicate show start times, policies, and safety guidelines.
• Monitor seating area for cleanliness and safety; report incidents.

Skills

Customer service

Communication

Flexibility

Education

High School Diploma

Job description

Hard Rock Casino Rockford is seeking an Usher to provide friendly guest service at live performances. You will assist with ticketing, seating, directions, and answering show questions, all while maintaining safety and cleanliness throughout the venue.

The role emphasizes strong customer service, a welcoming demeanor, and the ability to handle incidents professionally. Flexibility to work varied shifts and weekends is required.