Theater Guest Experience Ambassador

Hard Rock Hotel & Casino Ottawa; Rockford (IL); On-site; USD 2,800 - 69,000; Full time

Job summary

Hard Rock Casino Rockford is seeking an Usher to ensure a seamless guest experience at live performances. You will assist guests with ticketing, direct them around the theater, and answer questions about shows, all under supervision.

The role also supports safety procedures and keeps the venue clean, reflecting the organization’s commitment to guest satisfaction. The position requires strong customer service, excellent communication, and the ability to work varying shifts, including holidays and

Qualifications

• Must have excellent customer service skills.
• Good communication skills required.
• Ability to work in a fast-paced live performance environment.

Responsibilities

• Assist guests with ticketing and seating to ensure smooth entry.
• Process ticket sales and exchanges under supervision with accuracy.
• Provide directions and information about shows and venue policies.
• Monitor seating area for cleanliness and safety.
• Document incidents and escalate as needed.
• Maintain professional and welcoming demeanor with guests.

Skills

Customer service

Communication

Education

High School Diploma

Job description

Hard Rock Casino Rockford is seeking an Usher to ensure a seamless guest experience at live performances. You will assist guests with ticketing, direct them around the theater, and answer questions about shows, all under supervision.

The role also supports safety procedures and keeps the venue clean, reflecting the organization’s commitment to guest satisfaction. The position requires strong customer service, excellent communication, and the ability to work varying shifts, including holidays and