Guest Experience Usher - Create WOW Moments

MGM Resorts International; Atlantic City (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Professional development

Supportive environment

Wellness programs

Discounts on hotel/entertainment

Exclusive partner discounts

Complimentary employee meal

Free on-site parking

Job summary

MGM Resorts International in Atlantic City, NJ is seeking an Usher to help deliver unforgettable guest experiences. You will welcome guests, verify event details, and support crowd safety while collaborating with venue teams to resolve issues and ensure smooth operations.

The role emphasizes delivering warm, personal interactions, maintaining awareness of surroundings, and communicating any concerns to supervisors.

Qualifications

• Review tickets to ensure correct event information.
• Greet guests with eye contact, a smile and a friendly greeting.
• Advise supervisor and/or management of all unusual customer concerns.
• Maintain awareness of crowd situations.
• Maintain a working relationship with all departments, staff and vendors associated with the venue.
• Provide any post event feedback to supervisor and/or management upon request.
• Recognize, resolve, and/or report issues and safety concerns that could contribute to guest, staff, and/or vendor experience.
• Retain event information provided during pre and post event briefing(s) as well as information provided regarding the property’s restaurants, services, shows and events.

Responsibilities

• Review tickets to ensure correct event information.
• Greet guests with eye contact, a smile and a friendly, welcoming greeting.
• Advise supervisor and/or management of all unusual customer concerns.
• Maintain awareness of crowd situations.
• Maintain a working relationship with all departments, staff and vendors associated with the venue.
• Provide any post event feedback to supervisor and/or management upon request.
• Recognize, resolve, and/or report issues and safety concerns that could contribute to guest, staff, and/or vendor experience.
• Retain event information provided during pre and post event briefing(s) as well as information provided regarding the property’s restaurants, services, shows and events.

Education

High School Diploma or GED

Job description

MGM Resorts International in Atlantic City, NJ is seeking an Usher to help deliver unforgettable guest experiences. You will welcome guests, verify event details, and support crowd safety while collaborating with venue teams to resolve issues and ensure smooth operations.

The role emphasizes delivering warm, personal interactions, maintaining awareness of surroundings, and communicating any concerns to supervisors.