Guest Experience Usher — Create WOW Moments & Free Parking

MGM Resorts; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel, entertainment, and

Employee dining: complimentary meal

Free on-site parking

Professional development

Corporate partner discounts

Job summary

MGM Resorts International in Atlantic City, NJ seeks an Usher to greet guests and deliver memorable experiences. You’ll connect with guests personally, ensuring each interaction is welcoming and safe, while supporting event teams throughout shows and venues.

The ideal candidate will work varied shifts, including weekends and holidays, with a High School Diploma or GED preferred. Join a team that values hospitality, safety, and teamwork across departments.

Qualifications

• Flexibility to work varied shifts, including weekends and holidays.
• Strong guest service and communication skills.

Responsibilities

• Review tickets to ensure correct event information
• Greet guests with eye contact, a smile and a friendly, welcoming greeting
• Advise supervisor and/or management of all unusual customer concerns
• Maintain awareness of crowd situations
• Maintain a working relationship with all departments, staff and vendors
• Provide any post event feedback to supervisor and/or management upon request
• Recognize, resolve, and/or report issues and safety concerns that could contribute to guest, staff, and/or vendor experience
• Retain event information provided during pre and post event briefing(s) as well as information provided regarding the property's restaurants, services, shows and events

Skills

Guest service

Communication

Education

High School Diploma or GED

Job description

MGM Resorts International in Atlantic City, NJ seeks an Usher to greet guests and deliver memorable experiences. You’ll connect with guests personally, ensuring each interaction is welcoming and safe, while supporting event teams throughout shows and venues.

The ideal candidate will work varied shifts, including weekends and holidays, with a High School Diploma or GED preferred. Join a team that values hospitality, safety, and teamwork across departments.