Guest Experience Lead – Retail Service & Engagement

Target; Marshfield (WI); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Short term disability

Long term disability

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target in Marshfield, WI is seeking a Service & Engagement Team Leader to drive a guest-first culture and lead a team of Guest Advocates and Front of Store staff. You will manage daily workloads, coach associates, and ensure high standards in guest service, operations, and safety.

The role requires a high school diploma or equivalent, at least 18 years old, and strong communication. Prior retail experience is a plus; the position offers training and opportunities to grow within Target's service

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Retail experience preferred but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple devices and operate handheld scanners.
• Work independently and as part of a team.
• Manage workload and priorities with/without a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to stay focused and multi-task in a fast-paced environment.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly experience.
• Ensure team understands and delivers Target’s guest experience commitments.
• Observe and provide feedback, hold team members accountable, recognize strong moments.
• Lead a team of Guest Advocates and Front of Store staff to exceed guest service expectations.
• Develop and coach team, close skill gaps, and drive adoption of brand standards.
• Support cashier, drive-up and in-store services while complying with policies.
• Address guest concerns promptly and escalate when needed.
• Maintain awareness of promotions, events and store priorities.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Cash handling

Job description

Target in Marshfield, WI is seeking a Service & Engagement Team Leader to drive a guest-first culture and lead a team of Guest Advocates and Front of Store staff. You will manage daily workloads, coach associates, and ensure high standards in guest service, operations, and safety.

The role requires a high school diploma or equivalent, at least 18 years old, and strong communication. Prior retail experience is a plus; the position offers training and opportunities to grow within Target's service