Guest Experience Team Leader (Retail)

Target; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discount

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target is seeking a Service and Engagement Team Leader in Austin, TX to guide guest interactions and store operations. You will lead a team of Guest Advocates and Front of Store Attendants, ensuring friendly, efficient service and adherence to Target standards.

The role emphasizes coaching, performance feedback, and scheduling, with opportunities to develop leadership skills. You’ll participate in achieving sales goals while promoting loyalty programs and a safe, inclusive store environment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Retail experience is preferred but not required.
• Lead and hold others accountable.
• Effective communication across multiple devices and platforms.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure team delivers on Target’s guest experience commitments and operates consistently.
• Provide feedback, coach; hold team accountable while recognizing great guest experiences.
• Monitor area metrics and take action to improve guest experience and loyalty.
• Lead a team of Guest Advocates and Front of Store staff, driving loyalty and service excellence.
• Support training and onboarding to close skill gaps and develop the team.

Skills

Guest service

Leadership

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Target is seeking a Service and Engagement Team Leader in Austin, TX to guide guest interactions and store operations. You will lead a team of Guest Advocates and Front of Store Attendants, ensuring friendly, efficient service and adherence to Target standards.

The role emphasizes coaching, performance feedback, and scheduling, with opportunities to develop leadership skills. You’ll participate in achieving sales goals while promoting loyalty programs and a safe, inclusive store environment.