Guest Experience Team Leader - Retail

Target; Marlborough (MA); On-site; USD 34,000 - 59,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Short-term disability

Long-term disability

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target is seeking a Service and Engagement Team Leader to drive guest experiences at our Marlborough store. You will lead a team of Guest Advocates and Front of Store staff, ensuring service standards and daily operations align with Target's goals.

The role emphasizes guest interaction, problem solving, and a strong teamwork mindset in a fast-paced retail setting. Training and development opportunities are provided to grow your leadership skills within the Service & Engagement team.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age or older.
• Previous retail experience is preferred but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and handheld scanners.
• Work independently and as part of a team.
• Manage workload and prioritize tasks to meet business needs.
• Welcoming and helpful attitude toward all guests and team members.
• Effective communication skills.
• Ability to stay focused and composed in a fast-paced environment.

Responsibilities

• Deliver guest experience commitments to create an easy, inspiring and friendly guest experience.
• Ensure every team member understands and delivers Target's guest experience commitments.
• Observe and provide feedback, coaching team members to improve performance.
• Review area metrics and adjust actions to improve guest and store outcomes.
• Lead a team of Guest Advocates and Front of Store Attendants to exceed guest service expectations.

Skills

Guest service

Communication

Team leadership

Flexibility

Problem solving

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target is seeking a Service and Engagement Team Leader to drive guest experiences at our Marlborough store. You will lead a team of Guest Advocates and Front of Store staff, ensuring service standards and daily operations align with Target's goals.

The role emphasizes guest interaction, problem solving, and a strong teamwork mindset in a fast-paced retail setting. Training and development opportunities are provided to grow your leadership skills within the Service & Engagement team.