Guest Experience Team Leader - Retail

Roundel; San Ramon (CA); On-site; USD 37,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Job summary

Target is seeking a Service and Engagement Team Leader in San Ramon to guide a team of guest-focused associates and deliver exceptional service. You’ll train, coach and evaluate staff, while ensuring daily operations align with store goals and guest experience commitments.

Ideal candidates bring strong communication, leadership, and flexibility to a fast-paced retail environment with variable schedules and a focus on loyalty and satisfaction across in-store and digital channels.

Qualifications

• High school diploma or equivalent.
• Experience in retail or guest services is a plus.
• Ability to communicate clearly with guests and team members.

Responsibilities

• Lead a team of hourly team members, including interviewing, coaching, evaluating and retaining talent.
• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Plan daily/weekly workload to meet service and sales goals; monitor metrics and drive results.

Skills

Guest service

Team leadership

Communication

Flexibility

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash registers

Job description

Target is seeking a Service and Engagement Team Leader in San Ramon to guide a team of guest-focused associates and deliver exceptional service. You’ll train, coach and evaluate staff, while ensuring daily operations align with store goals and guest experience commitments.

Ideal candidates bring strong communication, leadership, and flexibility to a fast-paced retail environment with variable schedules and a focus on loyalty and satisfaction across in-store and digital channels.