Guest Experience Team Leader - Lead, Coach & Elevate Service

Target; North Attleborough (MA); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid time off

Job summary

Target is seeking a Service and Engagement Team Leader to oversee guest services at our store in North Attleborough, MA. This role focuses on delivering an exceptional guest experience, leading a team of Guest Advocates and Front of Store Attendants, and driving store performance through effective scheduling and coaching.

A variable schedule and strong communication are essential. Ideal candidates bring leadership experience in retail, a commitment to inclusivity, and the ability to manage daily

Qualifications

• Strong guest service orientation and communication skills.
• Willing to work a variable schedule including nights, weekends, holidays.
• Retail leadership or supervisory experience preferred.

Responsibilities

• Deliver guest experience commitments and maintain a friendly, easy guest experience.
• Lead a team of Guest Advocates and Front of Store Attendants to meet store goals.
• Plan daily/weekly workload to support business priorities and sales goals.
• Coach, develop, and evaluate team members to ensure high performance and compliance.
• Assist with drive-up orders and safety procedures to protect guests and team.

Skills

Guest service

Team leadership

Communication

Flexibility

Retail experience

Education

High school diploma or equivalent

Tools

Handheld scanners

POS systems

Job description

Target is seeking a Service and Engagement Team Leader to oversee guest services at our store in North Attleborough, MA. This role focuses on delivering an exceptional guest experience, leading a team of Guest Advocates and Front of Store Attendants, and driving store performance through effective scheduling and coaching.

A variable schedule and strong communication are essential. Ideal candidates bring leadership experience in retail, a commitment to inclusivity, and the ability to manage daily