Guest Experience Lead – Service & Engagement

Roundel; North Haven (CT); On-site; USD 34,000 - 59,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid time off

Job summary

Target is seeking a Service and Engagement Team Leader to join our in-store leadership team. You will lead a group of hourly team members, ensuring guest experience commitments are met while coaching, training and developing staff.

The role emphasizes inclusivity, problem solving, and driving loyalty through exceptional service and efficient store operations. A flexible schedule and strong communication are essential in this fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Retail experience preferred, but not required.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly experience.
• Lead a diverse team and foster inclusive guest service.
• Manage a team of Guest Advocates and Front of Store Attendants to exceed expectations.
• Plan daily/weekly workload to meet store sales goals.
• Support loyalty programs and educate on benefits.
• Ensure safety, ethics and compliance across operations.
• Resolve guest concerns and de-escalate when needed.
• Assist with store emergency and compliance needs.

Education

High school diploma or equivalent

Job description

Target is seeking a Service and Engagement Team Leader to join our in-store leadership team. You will lead a group of hourly team members, ensuring guest experience commitments are met while coaching, training and developing staff.

The role emphasizes inclusivity, problem solving, and driving loyalty through exceptional service and efficient store operations. A flexible schedule and strong communication are essential in this fast-paced environment.