Guest Experience Leader: Service & Engagement

Target; Dartmouth (MA); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Target in Dartmouth, MA is seeking a Service and Engagement Team Leader to inspire guests, lead a team of hourly associates, and drive a welcoming store environment. You will deliver on guest experience commitments, coach teammates, manage daily workflows, and support drive-up and pickup operations while upholding safety and compliance.

This full-time role offers competitive pay, comprehensive benefits, and opportunities for growth within a values-driven team culture.

Qualifications

• High school diploma or equivalent; retail/service experience preferred.
• Strong communication and guest service mindset.
• Ability to lead a team in a fast-paced environment.

Responsibilities

• Deliver consistent guest experience commitments and drive guest loyalty.
• Lead and coach a team of hourly associates across key service areas.
• Plan daily/weekly workload to meet store goals and support operations.
• Support guest services such as pickup, drive-up, and returns following policies.
• Ensure safety, compliance, and a positive, inclusive store culture.

Skills

Guest service

Team leadership

Communication

Problem solving

Planning workload

Coaching

Retail operations

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target in Dartmouth, MA is seeking a Service and Engagement Team Leader to inspire guests, lead a team of hourly associates, and drive a welcoming store environment. You will deliver on guest experience commitments, coach teammates, manage daily workflows, and support drive-up and pickup operations while upholding safety and compliance.

This full-time role offers competitive pay, comprehensive benefits, and opportunities for growth within a values-driven team culture.