Guest Experience Team Leader (Flexible Schedule)

The Escape Game; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game at Westfield Century City seeks a Team Leader who is passionate about hospitality and guest satisfaction. You will guide a 4-15 person team, ensure smooth shift operations, and uphold our high service standards while maintaining a fun, welcoming store environment.

Ideal candidates demonstrate leadership with 1-2 years in guest-facing roles, flexibility for varied shifts, and the ability to perform physical tasks and basic repairs.

Qualifications

• 1-2 years of leadership experience in a guest-facing setting preferred.
• Flexible availability including nights, weekends, and holidays.
• Ability to perform physical tasks such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor repairs.
• Ability to stand for long periods (75-80% of shift).
• Must align with uniform standards.

Responsibilities

• Lead and communicate with a team of 4-15 guests and teammates.
• Open and close the store and ensure games start on time.
• Manage cash handling and inventory.
• Create a fun, positive atmosphere and uphold service standards.
• Address minor maintenance issues and support team coaching.

Skills

Genuine love for serving

Flexible and teachable

Creative problem solving

Excellent discernment

Multi-tasking

Interpersonal skills

Positive influence

Basic computer skills

Composure under pressure

Job description

The Escape Game at Westfield Century City seeks a Team Leader who is passionate about hospitality and guest satisfaction. You will guide a 4-15 person team, ensure smooth shift operations, and uphold our high service standards while maintaining a fun, welcoming store environment.

Ideal candidates demonstrate leadership with 1-2 years in guest-facing roles, flexibility for varied shifts, and the ability to perform physical tasks and basic repairs.