Guest Experience Host - Energetic, People-First Concierge

The Escape Game; Los Angeles (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

The Escape Game is seeking Guest Experience Specialists to elevate hospitality in our Westfield Century City location. As the lobby ambassador, you will energize guests, explain games, book reservations, and ensure every guest has an unforgettable visit.

Flexibility for nights, weekends, and holidays is required; physical activity and some maintenance tasks are part of the role. Ideal candidates show genuine service orientation, emotional intelligence, and the ability to manage multiple guest

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Basic computer abilities.
• High capacity for creative problem solving.

Responsibilities

• Be the ambassador of The Escape Game experience and set a welcoming tone for guests.
• Explain games and guide lobby interactions efficiently.
• Check in guests and coordinate game start times with Team Leader.
• Answer the phone and accurately book reservations.
• Maintain open and welcoming body language and engage guests with open-ended questions.

Skills

Genuine love for serving others

Flexible, humble, and teachable

Creativity and administration

Basic computer abilities

Creative problem solving

Job description

The Escape Game is seeking Guest Experience Specialists to elevate hospitality in our Westfield Century City location. As the lobby ambassador, you will energize guests, explain games, book reservations, and ensure every guest has an unforgettable visit.

Flexibility for nights, weekends, and holidays is required; physical activity and some maintenance tasks are part of the role. Ideal candidates show genuine service orientation, emotional intelligence, and the ability to manage multiple guest