Guest-Experience Team Leader

Efficientapply; Monrovia (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Efficientapply in Monrovia, CA seeks a first-line operational supervisor for Jack in the Box to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food and adherence to all restaurant standards.

You will coach staff on guest expectations, maintain cleanliness and grooming, support fast, accurate service, and help maintain food safety and high-quality presentation during busy periods.

Qualifications

• Experience training and coaching team members using Guest Expectations materials.
• Follows JIB Hospitality Model and uniform/grooming standards.
• Ability to supervise during busy periods and maintain calm, productive demeanor.
• Skilled in coaching for consistent guest experience and problem solving.

Responsibilities

• Train and coach team members using Guest Expectations training materials.
• Ensure cleanliness and grooming standards are upheld inside and outside the restaurant.
• Assist with order taking and cashiering during busy times to support service speed.
• Lead the team to deliver fast, accurate service and high-quality food presentation.
• Monitor food safety and quality and retrain staff as needed.

Skills

Team leadership

Guest service

Training coaching

Communication

Job description

Efficientapply in Monrovia, CA seeks a first-line operational supervisor for Jack in the Box to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food and adherence to all restaurant standards.

You will coach staff on guest expectations, maintain cleanliness and grooming, support fast, accurate service, and help maintain food safety and high-quality presentation during busy periods.