Guest Experience Team Lead - Luxury Retail

LVMH; New York (NY); Presencial; USD 70.000 - 100.000; Tempo integral

Resumo da vaga

Loro Piana in the United States (New York) seeks a Team Manager to lead an assigned product category, elevate guest loyalty, and drive quantitative and qualitative goals. You will coach store teams on the selling ceremony and ensure service standards align with brand DNA on the sales floor.

As a Brand Ambassador, you will develop relationships with local hotels and community groups, create action plans to identify opportunities, and collaborate with the Store Director to deliver best-in-class

Qualificações

• Experience leading a retail team in luxury fashion.
• Proven ability to increase guest loyalty and sales.
• Strong coaching and communication skills.
• Knowledge of CRM and marketing alignment.

Responsabilidades

• Lead brand-category sales and develop the team.
• Coach on selling ceremony and customer service standards.
• Build guest relationships and expand the loyal client base.
• Analyze sales and opportunities with the Store Director.
• Collaborate on CRM KPIs and in-store events.
• Assist recruitment and performance reviews.

Conhecimentos

Brand ambassador

Guest loyalty

Coaching team

Sales leadership

CRM awareness

Store collaboration

Ferramentas

POS systems

Descrição da vaga

Loro Piana in the United States (New York) seeks a Team Manager to lead an assigned product category, elevate guest loyalty, and drive quantitative and qualitative goals. You will coach store teams on the selling ceremony and ensure service standards align with brand DNA on the sales floor.

As a Brand Ambassador, you will develop relationships with local hotels and community groups, create action plans to identify opportunities, and collaborate with the Store Director to deliver best-in-class