Seasonal Luxury Store Concierge & Ops Support

Loro Piana; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Loro Piana in New York seeks a Seasonal Store Support Specialist to join our luxury retail team, delivering elevated service to clients and supporting the store team with product knowledge, transactions, and day‑to‑day operations.

You will collaborate with colleagues, maintain client relationships, assist in visual merchandising, CRM initiatives, and ensure merchandise is replenished and accessible to optimize the client experience.

Qualifications

• 2+ years of sales or sales support experience.
• Proficient in Microsoft Office, SAP and other digital tools.
• Excellent attention to detail, customer service and teamwork.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Skills

Sales experience

Customer service

Teamwork

Attention to detail

Tools

Microsoft Office

SAP

Job description

Loro Piana in New York seeks a Seasonal Store Support Specialist to join our luxury retail team, delivering elevated service to clients and supporting the store team with product knowledge, transactions, and day‑to‑day operations.

You will collaborate with colleagues, maintain client relationships, assist in visual merchandising, CRM initiatives, and ensure merchandise is replenished and accessible to optimize the client experience.