Guest Experience Team Lead — Front Desk

Coury Hospitality; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The Front Desk Supervisor at Coury Hospitality supports daily front desk operations and assists the Front Desk Manager by supervising shifts and performing front desk agent duties.

It is a non-exempt role emphasizing service excellence, integrity, and hospitality. You will train and coach agents, handle guest concerns, coordinate amenities, and ensure smooth guest experiences across the lobby, check-in/check-out, and related duties.

Qualifications

• Prior front desk experience in a luxury or boutique hotel, supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example while remaining hands-on in daily operations.
• Strong problem-solving skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Strong working knowledge of property management systems.
• Professional appearance and service-oriented demeanor.
• Ability to work collaboratively with management and team members.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Supervise front desk operations during shifts to ensure smooth guest service.
• Perform front desk agent duties including check-in/check-out and guest communication.
• Assist with training, coaching, and onboarding of front desk staff.
• Handle guest concerns and service recovery, escalating when needed.
• Coordinate scheduling, shift assignments, and break coverage.
• Maintain front desk procedures, cash handling, and service standards.

Skills

Front Desk Ops

Customer Service

Communication

Team Leadership

Problem Solving

Multitasking

Professional Appearance

Guest Focus

Collaboration

Tools

Property Management System

Job description

The Front Desk Supervisor at Coury Hospitality supports daily front desk operations and assists the Front Desk Manager by supervising shifts and performing front desk agent duties.

It is a non-exempt role emphasizing service excellence, integrity, and hospitality. You will train and coach agents, handle guest concerns, coordinate amenities, and ensure smooth guest experiences across the lobby, check-in/check-out, and related duties.