Front Desk Lead - Luxury Guest Services

Clear Destination Inc.; Dallas, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties. This role trains, coaches, and ensures service standards align with Coury Hospitality’s culture of service excellence, integrity, and authentic hospitality.

Supervise front desk operations during shifts, perform check-in/check-out duties, assist with onboarding, handle guest concerns, and coordinate with housekeeping and maintenance to ensure a

Qualifications

• Prior front desk supervision experience in a luxury or boutique setting.
• Strong communication and interpersonal skills.
• Ability to lead by example while staying hands-on.
• Attention to detail and problem-solving ability.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Supervise front desk operations during assigned shifts to ensure smooth guest service.
• Perform all Front Desk Agent duties, including check-in and check-out.
• Assist the Front Desk Manager with training, coaching, and onboarding.
• Serve as the first point of contact for guest concerns and recovery.
• Support scheduling coverage, shift assignments, and break coordination.
• Ensure adherence to front desk procedures and cash-handling policies.
• Coordinate timely delivery of guest amenities and special requests.
• Monitor amenity delivery and address delays or issues.
• Maintain lobby and front desk presentation for a polished environment.
• Assist with daily reports, audits, and operational checklists.
• Communicate with housekeeping, bell services, and maintenance.
• Provide guidance to front desk agents while maintaining non-exempt duties.

Skills

Front desk supervision

Customer service

PMS knowledge

Communication skills

Multitasking

Tools

Property Management System

Job description

The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties. This role trains, coaches, and ensures service standards align with Coury Hospitality’s culture of service excellence, integrity, and authentic hospitality.

Supervise front desk operations during shifts, perform check-in/check-out duties, assist with onboarding, handle guest concerns, and coordinate with housekeeping and maintenance to ensure a