Front Desk Supervisor: Guest Experience Lead

Clear Destination Inc.; San Diego (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Coury Hospitality in San Diego, CA seeks a Front Desk Supervisor to support the Front Desk Manager by overseeing daily operations while performing front desk agent duties. This non-exempt role emphasizes training and service standards across our boutique property.

You will lead by example, handle guest communications, assist with scheduling, and ensure cash-handling policies are followed. Weekend and holiday shifts may be required.

Qualifications

• Prior front desk experience in luxury or boutique hotels.
• Supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example while remaining hands-on.
• Flexibility to work weekends and varied shifts.
• Proficient in property management systems.
• Ability to handle guest concerns and service recovery.
• Professional appearance and service-oriented demeanor.

Responsibilities

• Supervise front desk operations during assigned shifts.
• Perform front desk agent duties including check-in/check-out.
• Assist with training, coaching, and onboarding.
• Manage guest concerns and service recovery escalations.
• Coordinate scheduling, shift assignments, and breaks.
• Ensure adherence to procedures and cash-handling policies.
• Coordinate amenity delivery and special requests.
• Communicate with housekeeping, bell services, maintenance.
• Assist with daily reports and operational checklists.
• Maintain lobby/front desk presentation.

Skills

Front desk supervision

Customer service

Communication

Team leadership

Problem solving

Multitasking

PMS knowledge

Professional appearance

Tools

PMS software

Job description

Coury Hospitality in San Diego, CA seeks a Front Desk Supervisor to support the Front Desk Manager by overseeing daily operations while performing front desk agent duties. This non-exempt role emphasizes training and service standards across our boutique property.

You will lead by example, handle guest communications, assist with scheduling, and ensure cash-handling policies are followed. Weekend and holiday shifts may be required.