Luxury Front Desk Manager — Guest Experience Lead

Coury Hospitality; Warwick (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Coury Hospitality is seeking a Front Office Manager to lead the front desk team in delivering exceptional guest experiences within a luxury boutique setting. You will oversee staffing, training, and service quality while ensuring financial accuracy and adherence to brand standards.

The role requires strong leadership, polished communication, and the ability to manage complex guest concerns with discretion, partnering with housekeeping, bell services, and engineering to optimize operations.

Qualifications

• Previous front desk leadership or management experience in luxury or boutique hospitality.
• Strong leadership, coaching, and performance management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Oversee daily front desk operations to ensure seamless guest arrivals, departures, and stay experiences.
• Lead, train, coach, and evaluate front desk team members to uphold luxury service standards.
• Develop schedules, manage labor, and ensure adequate staffing levels.
• Handle escalated guest concerns and service recovery with professionalism and authority.
• Ensure accurate execution of check-in, check-out, billing, and cash-handling procedures.
• Monitor room inventory, upgrades, and availability in coordination with revenue and housekeeping teams.
• Oversee timely delivery of guest amenities and special requests in coordination with bell services and other departments.
• Maintain compliance with hotel policies, brand standards, and service expectations.
• Conduct regular audits of guest accounts, reports, and operational procedures.
• Support budget goals, expense controls, and revenue opportunities at the front desk.
• Maintain a polished front desk environment and professional team appearance.
• Ensure adherence to security, privacy, emergency, and safety procedures.

Skills

Front desk leadership

Guest service leadership

Communication skills

Problem solving

Tools

Property Management System (PMS)

Job description

Coury Hospitality is seeking a Front Office Manager to lead the front desk team in delivering exceptional guest experiences within a luxury boutique setting. You will oversee staffing, training, and service quality while ensuring financial accuracy and adherence to brand standards.

The role requires strong leadership, polished communication, and the ability to manage complex guest concerns with discretion, partnering with housekeeping, bell services, and engineering to optimize operations.