Guest Experience Team Lead — Flexible Hours

The Escape Game; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Orlando is seeking a Team Leader to guide a small crew and ensure every guest has a memorable experience. You will model hospitality, lead a team of 4-15, and uphold our service standards throughout shifts.

This role requires flexibility, the ability to stand for long periods, and comfort with hands-on tasks like light cleaning and minor game maintenance. We offer comprehensive benefits and a dynamic, fast-paced environment.

Qualifications

• Demonstrated leadership ability with 1–2 years in a guest-facing setting preferred.
• Flexible availability including nights, weekends and holidays.
• Ability to stand for long periods and perform light to moderate physical tasks.
• Adherence to uniform standards.
• Strong customer service and hospitality mindset.

Responsibilities

• Lead a team of 4–15 teammates to deliver five-star guest experiences.
• Open and close the store, ensure games start on time.
• Manage cash/inventory and assist with minor game repairs.
• Provide coaching using TEG’s leadership principles.
• Create a fun, positive atmosphere and resolve guest concerns.

Skills

Leadership

Guest service

Team coaching

Problem solving

Interpersonal skills

Emotional intelligence

Multitasking

Basic computer skills

Attention to detail

Job description

The Escape Game in Orlando is seeking a Team Leader to guide a small crew and ensure every guest has a memorable experience. You will model hospitality, lead a team of 4-15, and uphold our service standards throughout shifts.

This role requires flexibility, the ability to stand for long periods, and comfort with hands-on tasks like light cleaning and minor game maintenance. We offer comprehensive benefits and a dynamic, fast-paced environment.