Guest Experience Team Lead

Global Montello Group Corp; Northampton (MA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

401k with company match

Tuition reimbursement after 6 months

Career development trainings

Job summary

Global Partners is hiring a Guest Service Supervisor in Northampton, MA. The role leads a team, ensuring store tasks align with management directives and policies while delivering an exceptional guest experience. You will coach staff, handle cashier duties, and maintain cleanliness and stock levels throughout shifts.

The position requires flexibility for day, night, weekend, or holiday hours and a reliable commute. Prior retail customer service experience is preferred.

Qualifications

• Leadership and coaching experience in a retail or service setting.
• Strong customer service skills with ability to greet guests.
• Availability for flexible hours including nights, weekends, or holidays.

Responsibilities

• Supervise employees to ensure tasks are performed per management directives.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and ensure a positive shopping experience.
• Follow safety, security, quality, and store policies and procedures.
• Operate the POS system and maintain cash controls.
• Keep store clean and organized and ensure proper stock levels.

Skills

Leadership

Coaching

Customer service

Education

High School Diploma

Job description

Global Partners is hiring a Guest Service Supervisor in Northampton, MA. The role leads a team, ensuring store tasks align with management directives and policies while delivering an exceptional guest experience. You will coach staff, handle cashier duties, and maintain cleanliness and stock levels throughout shifts.

The position requires flexibility for day, night, weekend, or holiday hours and a reliable commute. Prior retail customer service experience is preferred.