Guest Experience Team Lead

Global Montello Group Corp; Littleton (NH); On-site; USD 22,000 - 26,000; Full time

Job summary

Global Partners is seeking a Guest Service Supervisor to lead store staff, oversee daily tasks, and ensure a welcoming experience for guests. You will coach employees, handle POS and cash processes, and maintain safety and cleanliness across the store.

The role requires flexible hours, including nights, weekends, and holidays, and a commitment to excellent customer service in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Ability to lift up to 25 lbs and perform physical tasks.
• Flexibility to work day, night, weekends and holidays.

Responsibilities

• Supervise employees to ensure performance of duties as directed by management.
• Coach employees by giving constructive feedback to improve task performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality and store operations policies and practices.
• Operate the point of sale and maintain proper cash levels.
• Ensure all store housekeeping functions are completed daily.
• Support 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, gift cards and checks where applicable.
• Replenish products to ensure in-stock conditions and address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Customer service

Cash handling

Safety procedures

Education

High School Diploma

Job description

Global Partners is seeking a Guest Service Supervisor to lead store staff, oversee daily tasks, and ensure a welcoming experience for guests. You will coach employees, handle POS and cash processes, and maintain safety and cleanliness across the store.

The role requires flexible hours, including nights, weekends, and holidays, and a commitment to excellent customer service in a fast-paced retail environment.