Guest Experience Lead

Global Partners LP; East Village (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead frontline staff and ensure excellent guest experiences at our stores. You will supervise, coach, and coordinate daily activities while maintaining policies, safety, and cash controls.

The role requires flexibility for days, nights, weekends, and holidays, with a focus on in-store operations, guest satisfaction, and team development. Competitive pay and benefits accompany this opportunity.

Qualifications

• Must be available to work flexible hours including day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Flexible hours

Efficient & organized

Age 18+

Access all store areas

Lift up to 25 lbs

Reliable transportation

Education

High school diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead frontline staff and ensure excellent guest experiences at our stores. You will supervise, coach, and coordinate daily activities while maintaining policies, safety, and cash controls.

The role requires flexibility for days, nights, weekends, and holidays, with a focus on in-store operations, guest satisfaction, and team development. Competitive pay and benefits accompany this opportunity.