Guest Experience Team Lead

Topgolf Payroll Services; Fort Worth (TX); Presencial; USD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Play & 1/2 price food

Health, dental, vision, 401(k) team on

Mental health benefits

Descripción de la vacante

Topgolf Fort Worth is seeking a results-oriented leader to guide a hospitality operations team. You will drive performance, coach staff, and collaborate across departments to ensure high-quality service and seamless workflows.

You'll promote an inclusive culture, enforce safety standards, and report on key team metrics. Flexibility for varied shifts, including evenings and weekends, is essential to keep operations running smoothly.

Formación

• Proven leadership or supervisory experience.
• Excellent communication and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to motivate a diverse team to achieve goals.
• Proficiency with relevant software and tools.
• Knowledge of industry regulations and best practices.
• Availability to work varied shifts including evenings, weekends and holidays.
• Ability to stand and walk for long periods.

Responsabilidades

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Conocimientos

Leadership experience

Communication skills

Problem-solving skills

Organizational skills

Time-management

Motivational leadership

Proficiency with software/tools

Regulatory awareness

Availability for varied shifts

Stamina to stand/walk

Descripción del empleo

Topgolf Fort Worth is seeking a results-oriented leader to guide a hospitality operations team. You will drive performance, coach staff, and collaborate across departments to ensure high-quality service and seamless workflows.

You'll promote an inclusive culture, enforce safety standards, and report on key team metrics. Flexibility for varied shifts, including evenings and weekends, is essential to keep operations running smoothly.