Guest Experience Leader - Front of House & Ops Coach

Topgolf; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free Play & 1/2 price food!

Health, dental, vision, 401(k) team‑m士

Job summary

Topgolf is seeking an experienced leader to guide a front-line team in a fast-paced entertainment venue. You will drive performance, coach staff, and ensure seamless operations while maintaining safety and guest satisfaction. This role requires hands-on leadership and a focus on inclusivity and development of associates.

You will collaborate across departments, prepare performance reports, and support a dynamic schedule with evenings and weekends. This is a full-time role in Fort Worth, TX.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Education

High school diploma or equivalent

Job description

Topgolf is seeking an experienced leader to guide a front-line team in a fast-paced entertainment venue. You will drive performance, coach staff, and ensure seamless operations while maintaining safety and guest satisfaction. This role requires hands-on leadership and a focus on inclusivity and development of associates.

You will collaborate across departments, prepare performance reports, and support a dynamic schedule with evenings and weekends. This is a full-time role in Fort Worth, TX.