Guest Experience Supervisor & Shift Leader

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

United Dairy Farmers is seeking a First Assistant Manager to oversee guest services and store operations, delivering The Hi Five Guest Experience and supporting the Store Manager. This role requires legal qualification to conduct alcohol and tobacco sales and involves managing shifts, training staff, and ensuring excellent store conditions.

You will supervise associates, handle POS and gas transactions, optimize inventory, and ensure compliance with laws, regulations, and company policies while

Qualifications

• Experience supervising associates.
• Ability to perform cash transactions accurately.
• Familiar with company policies and procedures.

Responsibilities

• Manage associates: assign duties, coach The Hi Five experience, train shift leaders and staff.
• Handle store admin: ordering, delivery reports, transfers, paperwork as directed by supervisor.
• Provide signature Hi Five Guest Experience; greet guests warmly and keep store ready for guests.

Skills

Staff management

Customer service

Coaching

Screening interviews

Alcohol/tobacco compliance

Tools

POS terminal

Gas Console

Cash handling systems

Job description

United Dairy Farmers is seeking a First Assistant Manager to oversee guest services and store operations, delivering The Hi Five Guest Experience and supporting the Store Manager. This role requires legal qualification to conduct alcohol and tobacco sales and involves managing shifts, training staff, and ensuring excellent store conditions.

You will supervise associates, handle POS and gas transactions, optimize inventory, and ensure compliance with laws, regulations, and company policies while