Guest Experience Lead & Shift Manager

UDF-MyScoop Branding; Olde West Chester (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

United Dairy Farmers is seeking a First Assistant Manager to deliver the Hi Five Guest Experience and support the Store Manager during each shift. You will supervise guest services, ensure clean, well-stocked store conditions and lead by example in serving guests and handling daily operations.

The role requires legal qualification to sell alcohol and tobacco, supervising associates, managing POS and gas transactions, and maintaining safety and compliance across all routines.

Qualifications

• Experience managing guest services and leading teams.
• Ability to coach and train shift leaders.
• Strong attention to store cleanliness and safety.
• Experience handling cash and card transactions.
• Knowledge of alcohol and tobacco sales compliance.

Responsibilities

• Supervise associates and monitor performance.
• Assist Store Manager with admin tasks.
• Ensure Hi Five Guest Experience is delivered.
• Oversee dipside items and beverage service.
• Maintain store conditions and safety compliance.

Skills

Guest services

Coaching

Training

Cash handling

Scheduling

POS systems

Tools

POS terminal

Gas Console

Inventory management

Job description

United Dairy Farmers is seeking a First Assistant Manager to deliver the Hi Five Guest Experience and support the Store Manager during each shift. You will supervise guest services, ensure clean, well-stocked store conditions and lead by example in serving guests and handling daily operations.

The role requires legal qualification to sell alcohol and tobacco, supervising associates, managing POS and gas transactions, and maintaining safety and compliance across all routines.