Guest Experience Supervisor — Retail Operations

Global Montello Group Corp; Watertown (CT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Growth opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff and ensure smooth store operations, focusing on guest experience and adherence to policies. The role requires coaching and supervising cash handling and POS tasks to support daily sales and security guidelines.

The position emphasizes flexibility in hours, physical ability to access all areas of the store, and reliable transportation to perform duties across shifts.

Qualifications

• Greet guests and provide an enjoyable shopping experience.
• Coaching employees by giving constructive feedback to help perform tasks.
• Supervise staff to ensure adherence to policies and procedures.
• Operate the point of sale in accordance with corporate standards and manage cash.
• Ensure store housekeeping and safety practices are followed.

Responsibilities

• Supervise employees to ensure task completion and proper execution of management directives.
• Greet guests and provide a positive shopping experience.
• Adhere to safety, security, quality, and store operations policies and procedures.
• Manage cash processes including deposits, lottery, gift cards, and checks where applicable.
• Keep products replenished to maintain in-stock conditions and address guest inquiries.

Skills

Guest service

Supervising staff

Coaching

Cash handling

Customer complaints handling

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff and ensure smooth store operations, focusing on guest experience and adherence to policies. The role requires coaching and supervising cash handling and POS tasks to support daily sales and security guidelines.

The position emphasizes flexibility in hours, physical ability to access all areas of the store, and reliable transportation to perform duties across shifts.