Guest Experience Supervisor & On-Duty Leader

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with companynd

Paid Time Off

Weekly pay

Job summary

Brittain Resorts & Hotels in Myrtle Beach, SC seeks a Guest Services Supervisor to oversee the front desk operations, train staff, and act as Manager on Duty when needed. You will greet guests, manage room blocks, registrations, and guest inquiries while coordinating with other departments to deliver exceptional experiences.

The role requires strong communication, reliability, and a positive attitude, with flexibility for varied shifts including weekends and holidays.

Qualifications

• Experience supervising guest services in hospitality.
• Strong communication and interpersonal skills.
• Proven leadership and teamwork abilities.

Responsibilities

• Greet and interact with guests professionally.
• Block rooms, assign registrations, and handle requests.
• Process check-outs and payments accurately.
• Follow up with guests to gauge satisfaction and resolve issues.
• Escalate as needed and act as Manager on Duty when required.
• Coordinate with other departments to improve guest experience.
• Train team members and ensure standards of cleanliness and safety.

Skills

Guest Services

Hospitality experience

Communication

Leadership

Reliability

Office software

Tools

Office software

Job description

Brittain Resorts & Hotels in Myrtle Beach, SC seeks a Guest Services Supervisor to oversee the front desk operations, train staff, and act as Manager on Duty when needed. You will greet guests, manage room blocks, registrations, and guest inquiries while coordinating with other departments to deliver exceptional experiences.

The role requires strong communication, reliability, and a positive attitude, with flexibility for varied shifts including weekends and holidays.