Guest Services Supervisor & On‑Duty Manager

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with company match

Tuition Reimbursement

Resort Accommodations Discount

Job summary

The Long Bay Resort in Myrtle Beach is seeking a Guest Services Supervisor to deliver exceptional customer service and oversee the department. Responsibilities include greeting guests, processing registrations, and training team members.

The ideal candidate will have front desk experience, a positive attitude, and be proficient with computer applications, including Opera. Benefits include medical insurance, paid time off, and a 401(k) retirement plan.

Qualifications

• Previous front desk experience required.
• Supervisor/manager experience preferred.
• Must possess solid decision-making skills.
• Proficient with general office PC applications.

Responsibilities

• Greet and interact with guests in a friendly manner.
• Process guest registration, room assignments, and checkouts.
• Resolve guest complaints and inquiries.
• Assist with training team members in the Guest Services department.

Skills

Front desk experience

Supervisory skills

Customer service

Computer proficiency

Decision-making skills

Tools

Opera

Job description

The Long Bay Resort in Myrtle Beach is seeking a Guest Services Supervisor to deliver exceptional customer service and oversee the department. Responsibilities include greeting guests, processing registrations, and training team members.

The ideal candidate will have front desk experience, a positive attitude, and be proficient with computer applications, including Opera. Benefits include medical insurance, paid time off, and a 401(k) retirement plan.