Front Desk Guest Services Manager - Grande Shores Resort Myrtle Beach, SC

Seaside MB; Myrtle Beach (SC); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident 보험

Job summary

Seaside MB at Grande Shores Resort seeks a Front Desk Guest Services Manager to lead the Guest Services team and ensure a consistent, exceptional guest experience while smoothing daily operations. You will oversee Front Desk, Bell Services, PBX, and guest-facing operations, coordinate with all resort departments, and mentor staff to uphold high standards of service.

This role requires strong leadership, excellent communication, and a flexible schedule including weekends and holidays; prior hotel

Qualifications

• High School Diploma or equivalent required.
• Previous hotel, resort, front desk, or customer service experience preferred.
• Management or supervisory experience preferred.
• Strong leadership, coaching, and team-building skills.
• Excellent verbal and written communication.
• Exceptional customer service and conflict-resolution skills.
• Ability to multitask and remain calm under pressure.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, train, and develop the Guest Services team.
• Oversee Front Desk, Bell Services, PBX, and guest-facing operations.
• Establish and maintain high standards for service, communication, and professionalism.
• Resolve guest concerns with empathy, urgency, and sound judgment.
• Partner with resort departments to address guest needs promptly.
• Oversee staffing, scheduling, training, safety, and emergency procedures.
• Monitor guest feedback and identify opportunities to improve the overall guest experience.
• Promote a culture of ownership, accountability, teamwork, and hospitality.

Skills

Leadership

Coaching

Customer Service

Communication

Conflict Resolution

Problem Solving

Multitasking

Team Building

Training

Education

High School Diploma or equivalent

Tools

MS Office / Computer skills

Job description

Front Desk GuestServices Manager – Grande Shores Resort

Job Description

The Front Desk Guest Services Manager leads the Guest Services team and is responsiblefor delivering an exceptional, consistent, and customer-centered guestexperience while ensuring smooth and efficient daily operations.

• Lead,coach, train, and develop the Guest Services team.
• OverseeFront Desk, Bell Services, PBX, and guest-facing operations.
• Establishand maintain high standards for service, communication, and professionalism.
• Resolveguest concerns and service recovery situations with empathy, urgency, andsound judgment.
• Partnerwith all resort departments to ensure guest needs are addressed promptly.
• Overseefront desk, reservation, financial, and operational accuracy.
• Managestaffing, scheduling, training, safety, and emergency procedures.
• Monitorguest feedback and identify opportunities to improve the overall guestexperience.
• Promotea culture of ownership, accountability, teamwork, and hospitality.

Qualifications& Skill Set

• HighSchool Diploma or equivalent.
• Previoushotel, resort, front desk, or customer service experience.
• Managementor supervisory experience preferred.
• Strongleadership, coaching, and team-building skills.
• Excellentverbal and written communication.
• Exceptionalcustomer service and conflict-resolution skills.
• Strongproblem-solving, organizational, and decision-making abilities.
• Proficientcomputer skills and ability to learn operational systems.
• Abilityto multitask and remain calm under pressure.
• Flexibleavailability, including weekends and holidays.

Reports To: ResortManager

Qualifying team members mayenjoy the following benefits:

• Health insurance
• 401K Plan (matched)
• Vision and Dentalinsurance
• Disability, Life, andAccident insurance
• Paid Vacation
• Referral Program
• Bereavementleave

Myrtle Beach Seaside Resorts believes that ouremployees are the strength, vendors are the standard, homeowners are theprospect, and customers are the focus. We are committed to maintaining a safeand secure, working environment, which promotes communication, participation,and involvement. Empowered and proactive staff create memorable experiences forour guest that exceed expectations.