Resort Operations Leader: Guest Experience & Profit Growth

The Long Bay Resort; Myrtle Beach (SC); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Medical and Dental insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Resort accommodations discount

Employee assistance program

Descripción de la vacante

Brittain Resorts & Hotels in Myrtle Beach seeks an experienced Resort Manager to support the General Manager in overseeing all property operations. You will lead guest service, budgeting, and revenue strategies while ensuring compliance with regulations and company standards.

Responsibilities include supervising a management team, coaching staff, maintaining maintenance programs, and driving profitability. We offer weekly pay and a range of benefits with opportunities for growth within BRH.

Formación

• Experience managing a hotel or resort operations team.
• Proven ability to develop budgets and analyze financials.
• Strong leadership, coaching, and communication skills.
• Familiarity with hospitality industry regulations.
• Experience with Agilysys preferred.
• Marriott experience preferred.

Responsabilidades

• Ensure the highest degree of quality guest service is maintained at all times; investigate complaints and resolve issues.
• Assist General Manager in managing finances including budget and inventory controls; control expenditures.
• Assist in analyzing and critiquing profit and loss statements; prepare management reports and implement cost-saving initiatives.
• Assist in developing revenue goals; collaborate with sales, marketing, and revenue management to create strategies.
• Maintain open-door communication; encourage feedback across departments.
• Conduct property walks; identify successes and deficiencies; coach managers accordingly.
• Maintain cleanliness, safety and conduct standards across the resort.
• Communicate clearly to guide managers and staff; recruit, train, and counsel team members.
• Manage and motivate management team; conduct performance appraisals.
• Maintain proactive HR functions: motivation, training, wage and benefits administration, compliance with labor laws.
• Interact professionally with guests, employees, homeowners, vendors, and officials.
• Understand regulations affecting resort operations and ensure compliance.
• Oversee preventive maintenance programs and renovation projects.
• Demonstrate leadership to inspire teams to exceed standards; promote empowerment.
• Ensure effective resort communications through regular manager meetings.
• Delegate tasks and monitor follow-up; maintain adequate systems and controls.
• Perform additional duties as assigned.

Conocimientos

Leadership

Budgeting

Guest service

Staff development

Communication

Multitasking

Decision making

PC skills

Herramientas

Agilysys

Marriott systems

Descripción del empleo

Brittain Resorts & Hotels in Myrtle Beach seeks an experienced Resort Manager to support the General Manager in overseeing all property operations. You will lead guest service, budgeting, and revenue strategies while ensuring compliance with regulations and company standards.

Responsibilities include supervising a management team, coaching staff, maintaining maintenance programs, and driving profitability. We offer weekly pay and a range of benefits with opportunities for growth within BRH.