Guest Services Lead - Front Desk & Guest Experience

Kaizen Lab Inc.; Myrtle Beach (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Paid Vacation

Referral Program

Bereavement leave

Job summary

Myrtle Beach Seaside Resorts is seeking a Guest Services Supervisor to manage front desk operations and ensure excellent guest experiences. You'll lead the guest services team, resolve issues, and train staff to provide top-notch service.

Qualifications include a High School Diploma and prior customer service experience, ideally in management. Enjoy benefits like health insurance, a 401K plan, and paid vacation. Join us in creating memorable guest experiences!

Qualifications

• Flexible schedule, including weekends and holidays.
• Previous front desk/customer service experience required.
• Excellent leadership, management, and team building skills essential.

Responsibilities

• Manage front desk operations and systems.
• Schedule and conduct training sessions.
• Resolve financial and reservation discrepancies.
• Coordinate with other hotel departments.
• Conduct staff meetings and training.

Skills

Leadership skills

Communication skills

Customer service experience

Managerial experience

Proficient computer skills

Time management

Education

High School Diploma

Job description

Myrtle Beach Seaside Resorts is seeking a Guest Services Supervisor to manage front desk operations and ensure excellent guest experiences. You'll lead the guest services team, resolve issues, and train staff to provide top-notch service.

Qualifications include a High School Diploma and prior customer service experience, ideally in management. Enjoy benefits like health insurance, a 401K plan, and paid vacation. Join us in creating memorable guest experiences!