Guest Services Supervisor

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with companynd

Paid Time Off

Weekly pay

Job summary

Brittain Resorts & Hotels in Myrtle Beach, SC seeks a Guest Services Supervisor to oversee the front desk operations, train staff, and act as Manager on Duty when needed. You will greet guests, manage room blocks, registrations, and guest inquiries while coordinating with other departments to deliver exceptional experiences.

The role requires strong communication, reliability, and a positive attitude, with flexibility for varied shifts including weekends and holidays.

Qualifications

• Experience supervising guest services in hospitality.
• Strong communication and interpersonal skills.
• Proven leadership and teamwork abilities.

Responsibilities

• Greet and interact with guests professionally.
• Block rooms, assign registrations, and handle requests.
• Process check-outs and payments accurately.
• Follow up with guests to gauge satisfaction and resolve issues.
• Escalate as needed and act as Manager on Duty when required.
• Coordinate with other departments to improve guest experience.
• Train team members and ensure standards of cleanliness and safety.

Skills

Guest Services

Hospitality experience

Communication

Leadership

Reliability

Office software

Tools

Office software

Job description

Overview

Guest Services Supervisors play a key role in overseeing the Guest Services department, supporting department heads, and ensuring exceptional customer service is delivered to our guests. Responsibilities encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.

Responsibilities

Guest Services Supervisor responsibilities include, but are not limited to:

• Greet and interact with guests in a genuine, friendly, and professional manner
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
• Process guest check-outs
• Process accurate transactions, including but not limited to cash and credit card payments
• Conduct call-backs to inquire about guests’ experiences
• Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc
• Submit housekeeping and maintenance work order request forms
• Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
• Inventory guest room keys according to policy and request re-keying as necessary
• Assist with responsibilities and duties in the absence or in the event of heavy volume in other front office areas
• Train team members in the Guest Services department as needed
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests' needs, change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Ensures proper communication within the Guest Services department
• Acts as Manager on Duty when needed
• Other duties as assigned

Qualifications

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Shift will be a mixture between the hours of 7am-11pm and we do require open availabilty
• Prior Guest Service Supervisor experience is required
• Must have reliable transportation
• Must have a positive attitude while performing tasks
• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
• Must possess solid decision-making skills
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers, and managers.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc...)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

WE ARE MORE THAN JUST A WORKPLACE...

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.