Guest Experience Supervisor – Luxury Front Desk

Ultipro; Auburn, Northern (WA, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive salary starting at $26.98/

Discretionary bonuses 2x per year

Fully paid medical, prescription drug,

Dental and vision coverage

Complimentary meals

Team member parking

Life insurance

Long-term disability

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a Front Desk Supervisor to lead guest services at the resort. You will greet guests, manage check-ins, and ensure premium service while upholding resort policies.

The role requires 2+ years of luxury hospitality and at least 1 year in supervision; a Bachelor’s in hospitality is a plus. Competitive salary with discretionary bonuses and comprehensive benefits are offered.

Qualifications

• Minimum of two years of luxury hospitality experience required.
• Minimum of one year of supervisory experience required.
• Proven front desk or guest services operations experience.
• Bachelor’s degree in hospitality management or related field is a plus.

Responsibilities

• Greet and welcome guests upon arrival with warmth and professionalism.
• Handle guest check-ins and check-outs accurately and efficiently.
• Supervise, train, and mentor front desk staff to ensure service excellence.
• Resolve guest inquiries and complaints promptly to maintain satisfaction.
• Collaborate with housekeeping and maintenance to ensure smooth operations.

Skills

Guest service

Supervisory experience

Front desk operations

Education

Bachelor’s degree in hospitality management or related field

Job description

Muckleshoot Casino Resort in Auburn, WA is seeking a Front Desk Supervisor to lead guest services at the resort. You will greet guests, manage check-ins, and ensure premium service while upholding resort policies.

The role requires 2+ years of luxury hospitality and at least 1 year in supervision; a Bachelor’s in hospitality is a plus. Competitive salary with discretionary bonuses and comprehensive benefits are offered.