Hotel Rooms Quality Assurance Lead

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Meals provided

Parking

Life insurance

Disability coverage

FSA options

Licenses paid

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a proactive Housekeeping Supervisor to uphold our high cleanliness standards and guest service excellence. You will oversee daily room and public area cleaning, perform inspections, and coordinate with front desk and maintenance teams.

The role requires 2 years of hotel housekeeping experience, 1 year in a supervisory role, and 1 year in hospitality or guest services. We offer competitive pay, full benefits, paid licenses, and retirement plans.

Qualifications

• 2 years prior hotel housekeeping experience including knowledge of cleaning procedures, practices, and handling of chemicals.
• 1 year in a supervisory role of a multi-person team; preferably on a housekeeping team.
• 1 year of experience in hospitality or guest services.

Responsibilities

• Exemplifies MCR's values and sets a great example by always demonstrating excellent guest service and professionalism.
• Perform open and closing procedures for the housekeeping department in the absence of the Executive Housekeeper.
• Manage and inspect daily cleaning of the guest rooms and public spaces to ensure quality standards are met and optimum service is provided to hotel guests.
• Conduct thorough inspections of guest rooms to ensure they are properly cleaned, organized, and maintained according to the hotel's standards including but not limited to cleanliness, proper arrangement of furniture, functioning appliances, and amenities.
• Prepare regular reports for management regarding the cleanliness and maintenance of rooms.
• Verify that all amenities, such as towels, linens, toiletries, and other supplies, are adequately stocked in each room.
• Assess the quality and condition of these items to ensure they meet the hotel's standards.
• Partner with management to respond to guest complaints or concerns related to the cleanliness or condition of their rooms.
• Assist in training new housekeeping staff members on cleaning techniques, standards, and procedure their rooms' cleanliness or conditions.
• Provide guidance and supervision to ensure consistent quality across all rooms.
• Collaborate with the housekeeping department, front desk staff, and other relevant departments to ensure efficient communication and coordination.
• Relay important information regarding room status, maintenance needs, and guest requests.
• Smile and engage Guests and Team Members with a positive professional demeanor.
• Perform other duties as assigned.

Skills

Guest service

Team leadership

Communication

Job description

Muckleshoot Casino Resort in Auburn, WA is seeking a proactive Housekeeping Supervisor to uphold our high cleanliness standards and guest service excellence. You will oversee daily room and public area cleaning, perform inspections, and coordinate with front desk and maintenance teams.

The role requires 2 years of hotel housekeeping experience, 1 year in a supervisory role, and 1 year in hospitality or guest services. We offer competitive pay, full benefits, paid licenses, and retirement plans.