Player Services Supervisor — Lead Guest Experience

Ultipro; Auburn, Northern (WA, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Complimentary meals

Team member parking

Life insurance

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a dedicated Player Services Supervisor to lead training and act as the face of the casino for new hires and team members. You will uphold guest-service standards and professionalism on the casino floor.

Responsibilities include supervising training for new staff, handling player tracking disputes, and coordinating with Marketing on promotions and events. Ideal candidates bring guest services experience, public speaking skills, and familiarity

Qualifications

• Two years of Guest/Player Services experience, with at least one year in a lead role.
• One year of gaming/hospitality industry experience.
• Public speaking experience.
• Computer training.
• Experience with database marketing preferred.

Responsibilities

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Supervise and monitor the training of newly hired Player Services Representatives while promoting positive guest relations.
• Represent the Marketing Department on the casino floor by answering guest questions and settling player tracking disputes.
• Create and update Player Services Representative files, schedules, and attendance trackers.
• Monitor and approve Player Services Representative requests for PTO and sign off on Muckleshoot Rewards timecards in accordance with established time & attendance practices and software.
• Communicate the latest information regarding current and future promotions, entertainment, food and beverage specials, and other Casino related news to assigned Player Services Representatives.
• Keep the Player Services Representatives up to date with all related Standard Operating Procedures (SOPs) and department training manuals.
• Verify Player Services Representatives are maintaining compliance with Guest Service Goals.

Skills

Public speaking

Computer training

Database marketing

Guest services

Job description

Muckleshoot Casino Resort in Auburn, WA is seeking a dedicated Player Services Supervisor to lead training and act as the face of the casino for new hires and team members. You will uphold guest-service standards and professionalism on the casino floor.

Responsibilities include supervising training for new staff, handling player tracking disputes, and coordinating with Marketing on promotions and events. Ideal candidates bring guest services experience, public speaking skills, and familiarity