Guest Room Quality Lead – Hotel Housekeeping

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Fully paid medical insurance

Dental & Vision coverage

Life insurance

Long-term disability insurance

Company-paid parking

Job summary

Muckleshoot Casino Resort is seeking a skilled Housekeeping Supervisor to lead daily cleaning operations and ensure top-tier guest room quality. The role emphasizes guest service, training of staff, and collaboration with multiple departments to maintain hotel standards.

The candidate will supervise housekeeping tasks, inspect rooms, and report on maintenance needs while upholding professionalism and positive guest interactions at all times.

Qualifications

• 2 years of housekeeping experience.
• 1 year in a supervisory role leading a multi-person team; preferably housekeeping.
• 1 year of hospitality or guest services experience.

Responsibilities

• Exemplifies MCR’s values and demonstrates excellent guest service and professionalism.
• Open and close procedures for housekeeping in absence of the Executive Housekeeper.
• Manage daily cleaning of guest rooms and public spaces to meet quality standards and provide optimal service.
• Conduct thorough inspections of guest rooms for cleanliness, organization, and maintenance.
• Prepare regular reports for management on cleanliness and room maintenance.
• Verify amenities are stocked in each room and assess quality of items.
• Collaborate with management to respond to guest complaints related to cleanliness or room condition.
• Assist in training new housekeeping staff on cleaning techniques and standards.
• Provide guidance and supervision to ensure consistent quality across all rooms.
• Coordinate with housekeeping, front desk, and other departments for efficient communication.
• Relay important room status, maintenance needs, and guest requests.
• Engage Guests and Team Members with a positive professional demeanor.
• Perform other duties as assigned.

Skills

Guest service

Supervisory experience

Housekeeping

Chemicals handling

Job description

Muckleshoot Casino Resort is seeking a skilled Housekeeping Supervisor to lead daily cleaning operations and ensure top-tier guest room quality. The role emphasizes guest service, training of staff, and collaboration with multiple departments to maintain hotel standards.

The candidate will supervise housekeeping tasks, inspect rooms, and report on maintenance needs while upholding professionalism and positive guest interactions at all times.