Casino Player Services Lead & Promotions Coordinator

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical, dental, vision benefits

Meals provided

Employee parking

Life insurance

Long-term disability

AD&D coverage

Flexible Spending Account

Retirement plans

Gaming licenses (Class A & Class B)

Job summary

Muckleshoot Casino Resort in Auburn, WA seeks a Player Services Supervisor to lead guest services, oversee training, and coordinate player promotions. You will ensure guest satisfaction, maintain SOPs, and support rewards programs on the casino floor.

Qualifications include 2 years in Guest/Player Services, 1 year in gaming/hospitality, strong public speaking, and proficient computer skills. This role offers comprehensive benefits and enterprise-level collaboration.

Qualifications

• 2 years Guest/Player Services experience; 1 year gaming/hospitality industry experience; Public speaking experience; Computer training.

Responsibilities

• Be the face of MCR for new hires and team members; exemplify values and guest service.
• Supervise and monitor training of newly hired Player Services Representatives.
• Represent Marketing on the casino floor by answering guest questions and settling player tracking disputes.
• Create and update Player Services Representative files, schedules, and attendance trackers.

Skills

Guest/Player Services experience

Public speaking

Customer service

Computer skills

Team leadership

Tools

Database marketing software

Job description

Muckleshoot Casino Resort in Auburn, WA seeks a Player Services Supervisor to lead guest services, oversee training, and coordinate player promotions. You will ensure guest satisfaction, maintain SOPs, and support rewards programs on the casino floor.

Qualifications include 2 years in Guest/Player Services, 1 year in gaming/hospitality, strong public speaking, and proficient computer skills. This role offers comprehensive benefits and enterprise-level collaboration.