Hotel, Front Desk Supervisor

Ultipro; Auburn, Northern (WA, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive salary starting at $26.98/

Discretionary bonuses 2x per year

Fully paid medical, prescription drug,

Dental and vision coverage

Complimentary meals

Team member parking

Life insurance

Long-term disability

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a Front Desk Supervisor to lead guest services at the resort. You will greet guests, manage check-ins, and ensure premium service while upholding resort policies.

The role requires 2+ years of luxury hospitality and at least 1 year in supervision; a Bachelor’s in hospitality is a plus. Competitive salary with discretionary bonuses and comprehensive benefits are offered.

Qualifications

• Minimum of two years of luxury hospitality experience required.
• Minimum of one year of supervisory experience required.
• Proven front desk or guest services operations experience.
• Bachelor’s degree in hospitality management or related field is a plus.

Responsibilities

• Greet and welcome guests upon arrival with warmth and professionalism.
• Handle guest check-ins and check-outs accurately and efficiently.
• Supervise, train, and mentor front desk staff to ensure service excellence.
• Resolve guest inquiries and complaints promptly to maintain satisfaction.
• Collaborate with housekeeping and maintenance to ensure smooth operations.

Skills

Guest service

Supervisory experience

Front desk operations

Education

Bachelor’s degree in hospitality management or related field

Job description

Muckleshoot Casino Resort
2402 Auburn Way S
Auburn, WA 98002, USA

Description

WHAT'S IN IT FOR YOU

• Competitive salary starting at$26.98/hr.with discretionary performance bonuses 2x a year!
• Discretionary performance bonuses 2x per year!

Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.

Complimentary meals and covered team member parking.

Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

A variety of additional voluntary benefits and retirement plans

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
• Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
• Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
• Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
• Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
• Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.
• Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
• Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.
• Assist in managing room availability to optimize revenue and occupancy.
• Manage guest payments, process invoices, and manage the cash drawer accurately.
• Prepare daily financial reports and reconcile discrepancies as needed.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class IIIB gaming license.
• Minimum of two (2) years of luxury hospitality experience required
• Minimum of one (1) year of supervisory experience required
• Proven experience in Front Desk or Guest Services operations required
• Bachelor’s degree in hospitality management or related field a plus!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.