Valet Lead: Guest Experience & Team Coach

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical & dental

Meals & parking

Life insurance & disability

FSA options

Gaming licenses

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA seeks an experienced Valet Parking Attendant lead to greet guests, park and retrieve vehicles, and ensure safety and efficiency. You will supervise a team, coach staff, and uphold departmental standards while delivering exceptional guest service.

Requirements include a valid driver's license with a clean record, 1 year of supervisor experience, and MS Office proficiency.

Qualifications

• Must be able to obtain a Class III B gaming license.
• Valid Driver's License with clean driving record (MVR) required.
• 1 year supervisor/lead experience preferred.
• 2 years driving experience with the ability to drive manual and automatic transmissions.
• Intermediate computer skills and proficient knowledge of MS Office Suite required.
• High school diploma or GED equivalent required.

Responsibilities

• Greet guests warmly, maintain a professional image, and engage with a positive demeanor.
• Assist elderly and disabled guests as needed.
• Ensure guest issues are handled promptly and resolved to achieve satisfaction.
• Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies.
• Park and retrieve guests’ vehicles promptly, ensuring safety and care.
• Instruct, train, and coach team members on responsibilities, expectations, and departmental standards.
• Assign job tasks to Valet Parking Attendants and monitor performance to ensure productivity.
• Maintain and enforce departmental procedures to ensure safe and efficient operations.

Skills

Customer service

Supervisory experience

Driving

MS Office

Communication

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Muckleshoot Casino Resort in Auburn, WA seeks an experienced Valet Parking Attendant lead to greet guests, park and retrieve vehicles, and ensure safety and efficiency. You will supervise a team, coach staff, and uphold departmental standards while delivering exceptional guest service.

Requirements include a valid driver's license with a clean record, 1 year of supervisor experience, and MS Office proficiency.