Guest Experience Supervisor — Luxury Boutique Hotel

The Tess Marriott Autograph Collection; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Peregrine Hospitality seeks a Front Desk Supervisor for our Buckhead Autograph Hotel, a 201-room luxury lifestyle property in Buckhead, Georgia. You will lead front desk staff and ensure guests experience enthusiastic, professional service and efficient operations.

Responsibilities include training, reservations, check-in/check-out, and maintaining privacy and security. You will communicate with management through reports and feedback while upholding service standards.

Qualifications

• Minimum 2 years of front desk experience in a hotel.
• Previous leadership experience required.
• Strong Marriott systems knowledge.

Responsibilities

• Train and monitor front desk staff.
• Oversee reservations, and guest check-in/check-out.
• Maintain friendly, courteous service and telephone interactions.
• Coordinate with guests from arrival to departure and handle special requests.
• Communicate with management via reports and feedback.

Skills

People skills

Leadership

Customer service

Communication

Team supervision

Tools

Marriott systems

Job description

Peregrine Hospitality seeks a Front Desk Supervisor for our Buckhead Autograph Hotel, a 201-room luxury lifestyle property in Buckhead, Georgia. You will lead front desk staff and ensure guests experience enthusiastic, professional service and efficient operations.

Responsibilities include training, reservations, check-in/check-out, and maintaining privacy and security. You will communicate with management through reports and feedback while upholding service standards.