Guest Experience Ambassador | Front Desk

Martin Resorts, Inc.; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Peregrine Hospitality in Atlanta, GA, is seeking a Front Desk Agent to be the first point of contact for guests, handling check-ins, check-outs, and cash transactions with a focus on a warm, efficient welcome.

You will greet guests, register reservations, upsell services, and provide information about local attractions while maintaining accuracy and a positive attitude.

Strong communication, multitasking, and teamwork are essential to deliver exceptional service and uphold the hotel’s reputation.

Qualifications

• Education: High School diploma or GED equivalence.
• 1 year of Customer Service experience preferred.
• Experience with hotel front desk operations.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests and verify reservations.
• Handle cash and balance the cash drawer.
• Provide information about facilities and local attractions.
• Assist with check-out and process payments.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Upsell and promote marketing programs.
• Work with team and management professionally.

Skills

Communication skills

Upselling

Cash handling

Multitasking

Team player

Education

High School diploma or GED

Tools

Hilton PMS

Job description

Peregrine Hospitality in Atlanta, GA, is seeking a Front Desk Agent to be the first point of contact for guests, handling check-ins, check-outs, and cash transactions with a focus on a warm, efficient welcome.

You will greet guests, register reservations, upsell services, and provide information about local attractions while maintaining accuracy and a positive attitude.

Strong communication, multitasking, and teamwork are essential to deliver exceptional service and uphold the hotel’s reputation.