Guest Experience Agent – Front Desk

Martin Resorts, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Peregrine Hospitality in Atlanta, Georgia is seeking a Hotel Front Desk Agent to be the first point of contact for guests, handling check-ins and check-outs and performing cashiering duties with accuracy and courtesy.

You will greet guests, register them into the computer system, process payments, inform them about local attractions, and upsell hotel services to enhance guest experience and revenue while maintaining brand standards and safety procedures.

Qualifications

• High School or better.
• 1 year: Experience in public guest/customer service position.
• Hotel experience preferred.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.

Skills

Guest service

Check-in/check-out

Cash handling

Upselling

Teamwork

Education

High School or better

Job description

Peregrine Hospitality in Atlanta, Georgia is seeking a Hotel Front Desk Agent to be the first point of contact for guests, handling check-ins and check-outs and performing cashiering duties with accuracy and courtesy.

You will greet guests, register them into the computer system, process payments, inform them about local attractions, and upsell hotel services to enhance guest experience and revenue while maintaining brand standards and safety procedures.