Luxury Front Desk Lead | Guest Experience

Martin Resorts, Inc.; Atlanta (GA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Peregrine Hospitality seeks a service-oriented Front Office Supervisor for the Buckhead Autograph Hotel, a 201-room luxury property onsite in Buckhead, GA. You will lead front desk staff to ensure smooth operations and outstanding guest service.

The role requires a guest-focused professional with strong leadership, Marriott systems knowledge, and the ability to manage reservations, check-ins/outs, and guest requests.

Qualifications

• Minimum 2 years of hotel front desk experience.
• Leadership experience required.
• Excellent people and communication skills.
• Familiarity with Marriott systems.

Responsibilities

• Train and monitor front desk staff.
• Oversee reservations and check-in/check-out efficiency.
• Maintain friendly, professional guest interactions and phone service.
• Coordinate guest arrivals, wake-up calls, and special requests.
• Ensure security and privacy of guest information.
• Communicate with management through reports and guest feedback.
• Support sales through outstanding customer service and upselling where appropriate.
• Maintain knowledge of hotel rates, features, amenities, and local attractions.

Skills

Front desk supervision

Customer service

Team leadership

Tools

Marriott systems knowledge

Job description

Peregrine Hospitality seeks a service-oriented Front Office Supervisor for the Buckhead Autograph Hotel, a 201-room luxury property onsite in Buckhead, GA. You will lead front desk staff to ensure smooth operations and outstanding guest service.

The role requires a guest-focused professional with strong leadership, Marriott systems knowledge, and the ability to manage reservations, check-ins/outs, and guest requests.