Guest Experience Supervisor: Lead & Elevate Service

Global Partners LP; Beaver Brook (CT); Vor Ort; USD 27.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Health & wellness

401k with match

Tuition reimbursement

Professional development

Zusammenfassung

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, organize workflows, and ensure adherence to management directives. The role focuses on delivering a welcoming guest experience while maintaining safety, policy compliance, and efficient store operations.

You will greet guests, oversee cash handling, manage POS operations, and ensure 24/7 guest service programs are carried out. The role requires flexibility, reliability, and the ability to work in varying temperatures

Qualifikationen

• Must be available to work flexible hours, including days, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma or equivalent

Aufgaben

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Kenntnisse

Flexible hours

Efficient and organized

Reliable transportation

Ausbildung

High School Diploma

Jobbeschreibung

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, organize workflows, and ensure adherence to management directives. The role focuses on delivering a welcoming guest experience while maintaining safety, policy compliance, and efficient store operations.

You will greet guests, oversee cash handling, manage POS operations, and ensure 24/7 guest service programs are carried out. The role requires flexibility, reliability, and the ability to work in varying temperatures