Guest Experience Supervisor

Global Montello Group Corp; Chesterfield (NH); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k with match

Tuition reimbursement

Career development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise operations, and maintain high standards of customer service and safety. You will coach employees, greet guests, manage cash handling and POS procedures, and ensure all housekeeping and safety policies are followed.

The role requires flexibility for day, night, weekend shifts, and the ability to access all store areas, lift up to 25 lbs, and work in variable temperatures.

Qualifications

• Must be 18 years or older.
• Must be available to work flexible hours including days, nights, weekends and holidays.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Leadership

Customer service

Team supervision

Cash handling

Safety compliance

Education

High School Diploma

Tools

Point of Sale (POS)

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise operations, and maintain high standards of customer service and safety. You will coach employees, greet guests, manage cash handling and POS procedures, and ensure all housekeeping and safety policies are followed.

The role requires flexibility for day, night, weekend shifts, and the ability to access all store areas, lift up to 25 lbs, and work in variable temperatures.