Guest Experience Supervisor

Global Partners LP; Natick (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Competitive salaries

Growth opportunities

Health insurance

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, organize work tasks, and ensure store objectives are met while delivering a welcoming shopping experience for guests.

This role requires flexibility for day, night, weekend hours; responsibilities include coaching, cash handling, POS operation, maintaining cleanliness and safety standards, and addressing guest inquiries. Experience with vendor checks and 24/7 guest service programs is a plus.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma or equivalent.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervision

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, organize work tasks, and ensure store objectives are met while delivering a welcoming shopping experience for guests.

This role requires flexibility for day, night, weekend hours; responsibilities include coaching, cash handling, POS operation, maintaining cleanliness and safety standards, and addressing guest inquiries. Experience with vendor checks and 24/7 guest service programs is a plus.